Terms & Conditions

Terms and Conditions of Amal Company for Technology and its Platforms:

  • A Legal document 1.0
  • Terms & Conditions - Sultanate of Oman
  • Date of commencement: July 1st, 2018

A Background Information about iTrans Application:

iTrans is an integrated electronic platform which contains iPhone and Android applications. It provides the service of transporting goods and packages from one specific place to another. Also, it allows the customers to choose the day and time that suit them.

Terms and Conditions of iTrans Application:

This agreement contains the important information which has to be approved and adhered by the users immediately after they register in the application. It is the responsibility of the users and the service providers to review these terms and conditions before they use the application since we are not responsible for their behaviors.

General Terms and Conditions:

Contractual Relationship:

This application enables the users from any country to use and have an access to the applications, websites, contents, products and services that are provided by Amal Company for Technology which was established in Sultanate of Oman and is a private company with unlimited responsibility, located in AL-Seeb city and registered in the Ministry of Commerce and Industry with CR 1294743 or by any of its affiliates.

Please read the following conditions carefully before you use or get any of our services:

You agree with these conditions once you use our services and that creates a contractual relationship between you and iTrans. If you do not agree with these conditions, you are not allowed to get or use the services and these terms specifically will supersede any prior agreements with you. Also, Amal Company and iTrans team have the right to terminate these conditions and any of your services immediately or even terminate displaying the services partially or completely at any time and for whatsoever reason. Some supplemental terms may apply to specific services such as the policies of a specific event, activity, or promotion and you will be notified of these terms. These terms are a part of the general conditions and prevail over them if there is a contradiction in the provided services. Amal Company for Technology has the right to modify the services' terms from time to time. The modifications are effective once they are published on this website and you agree with them since you continue using the services. We collect and use the personal data of the users for the sake of the services according to the privacy policy of Amal Company for Technology which is available on the company's website. If there is a complaint, dispute, case, or security suspicion that may involve an incident between you and an external service provider (including any driver, institution or company), the company has the right to provide the necessary information (including your contact information) to the claim companies, insurance companies or government agencies where such information is necessary to solve these problems.

Privacy Policy:

The privacy policy provides you with the data collection method which is used by the company. Please read this policy carefully because you are going to allow us to collect and use your private data from the electronic applications for the sake of providing and improving the services.

Your Privacy's Protection:

Amal for Technology appreciates your trust in it and wants you to feel comfortable to share your private information with us when you use our website and applications. We are so proud to protect the confidentiality of your data as much as we can. Please continue reading the following policy to understand how we use your private information.

Privacy Insurance:

The company will not sell or rent out any of your private information without your permission to any third party except for what is provided in this policy. This information will be used only for the company's purposes, studies and development processes.

The Type of Information that We Collect From You:

The information you fill in to register in or get a service from the application is collected in an archive. The information about your activities on the website such as your participation in our offers is also collected. This information may be used to study the indicators of the application's features and how the clients use it which enable us to improve our services.

In case you do not agree with this privacy policy, you cannot log in the application or use its services.

The Cases Where Your Private Information is disclosed:

In addition to what is mentioned above, we are going to disclose your private information in the following cases only:

  • In case we have your permission.
  • To provide you with the products and services you ordered.
  • To prevent illegal and deceitful activities as well as those activities that threaten the safety or security of any person.
  • In the cases of violating the utilization agreement or defending legal claims.
  • In special circumstances such as complying with summons, court, and systematic and security authorities.

Our Responsibilities:

Although we will keep your personal information confidential as much as possible, you have to put in consideration that web-based transmissions cannot be completely secure. As a result, by using this site/application, you agree that we are not responsible for the disclosure of your information due to errors in transmission done by any party or unauthorized acts done by third parties.

We have the right to modify or update our policy at any time. Modifications and updates are effective once they are published on the website/application. Also, we will notify you if that happens.

Your Account:

The information you provide when you register in the application is protected according to the terms of the Privacy Policy described above.

You agree that you will be responsible for maintaining the confidentiality of your account information and password. You also agree to notify the company immediately of any unauthorized use of your password or account, or any other breach of your confidential information. The company will not be responsible for any moral or material losses you may be exposed to directly or indirectly as a result of the disclosure of your password and username by a third party.

In case you do not comply with any of the terms of use, the administration of the site/application has the right to suspend or cancel your membership and block you from the site/application. We also have the right to cancel the unconfirmed and unsubstantiated accounts, or accounts that have been inactive for a long time.

The Services:

The services form an electronic platform which enables the users of the company's applications to arrange and schedule transport and logistic services with the independent providers of these service. Those service providers are external contractors and are not employees in the company. As a result, you admit that the company is not a transport company which provides transport and logistic services.

The License:

As long as you comply with these conditions, the company provides you with a non-exclusive and limited license which cannot be re-licensed or transferred to another person. This license is revocable to:

Access and use the applications on your device in connection with your use of the services only.

Access to any content, information and related material that may be provided through the services and their use.

In all cases, the use of the services is personal and non-commercial. Amal Technology and any of its affiliates retain the rights which are not granted explicitly in these terms.

The Restriction:

You are not allowed to:
  • Remove any copyrights, trademarks or other proprietary notices from any part of the services.
  • Reproduce, modify, distribute, permit, rent, sell or resale any of the services. Also, you are not allowed to display, broadcast, circulate or publish these services, produce products derived from them, transfer their ownership or exploit them in any other way except for what Amal Company for Technology has permitted explicitly.
  • Manipulate, reverse or dismantle the composition of the services' software blades.
  • Create an attachment to or make duplicate copies of any part of the services.
  • Create or contribute in creating any scripts to catalogue, delete, get rid of any part of the services, exploit the services' data in any way, or load or invalidate the function of any aspect of the services inappropriately.
  • Attempt to have an unauthorized access to the services, or damage any of the services' aspects or any of the related systems and networks.

Service Provision:

You agree to allow us to make some parts of the services available with the registered trademarks of Amal Technology Company for all transport and logistics services.

Services and Content of the External Parties:

Some services (including advertisements) are not always under the company's control as they may be provided or made available in cooperation with external parties. You admit that different terms of use and privacy policies are valid when you use services and content provided by external parties. The company does not authenticate and is not responsible for any services or products which are provided by the external parties. In addition, Apple, Google and their subsidiaries around the world or any other company are considered external beneficiaries from this contract. Those external beneficiaries are not parties in this contract and are not responsible in any way for the support and provision of the services. If you get applications or services through their platforms, you have to keep in mind that their applications are designed to function through their systems and as a result you are subjected to their terms of service.

Ownership

The services and their rights are owned by Amal Company for Technology and your use of the services and the general terms do not grant you any rights:

  • The services or in relation to other than the limited license granted above.
  • To use or refer to the names of the companies or the logos, product, logos, service names that belong to Amal Company for Technology in any way.

The Services' Use:

Users' Accounts:

To be able to get our services, you need to register in the application to have an active personal account which you have to maintain. To be able to get an account, you have to be at least 18 years old or considered as an adult by your country. When you register in the application, you will be asked to fill in some specific personal information such as your name, phone number, gender and date of birth. You agree to give accurate, complete, correct and current information, but if you do the opposite, the company has the right to block you and terminate these terms so you will not be able to use the services. You also agree that you are not allowed to have more than one account. In addition, you are responsible for the confidentiality for all login data and for all activities carried out in your account through your username.

Terms of Use for Individuals:

Users are obliged to deal with service providers (delivery guys/drivers) in accordance with the principles of ethics and respect.

 It is not allowed to use the application to transport all types of tobacco, drugs, alcohol and psychotropic substances.

It is not allowed to use the application to transport all types of explosive, fissionable, toxic, hazardous and flammable chemicals or any materials that require special conditions for their transportation.

It is not allowed to use the application to transport unauthorized, prohibited or suspicious materials or anything that puts the driver or vehicle at risk.

It is not allowed to use the application to transport any biological materials that require special conditions or permission from any party.

It is not allowed to transport fossils, precious stones, precious jewelry and valuable materials without mentioning them in the application. Also, You cannot continue the transportation process of these materials without getting our permission and we are not responsible for any loss or damage to those materials.

It is not allowed to transport foods that need special storage conditions including frozen foods without mentioning them in the application. Also, You cannot continue the transportation process of the foods unless the special storage conditions are available and you get our permission. Besides, we are not responsible for any loss or damage to these foods.

The user shall be completely liable for sending any prohibited material or of those mentioned above even if he/she mention them to the administration.

The user have choose the approximate weight of the goods which need to be transported in order to choose the appropriate vehicle for that.

In case you choose payment on delivery and you do not have cash money, you can get the bank account number of Amal Company for Technology either from the delivery guy or the administration and transfer money.

In the case of losing the transported materials, the user has the right to ask for compensation as long as he/she follows what has been mentioned above.

The administration has the right to stop any vehicle which is suspected of carrying prohibited materials. The administration also has the right to contact the user in order to ask him/her for explanation. If it is proved that the materials being transported are prohibited, they will be turned back to the place where they were received.

The user must not harass, abuse, threaten, intimidate or impersonate anyone.

The user must not create multiple accounts using fake images and user identity.

If the application is misused, the administration has the right to block or stop the user so he/she cannot use the application.

The Accounts of Service Providers (Delivery guys/ Drivers/External beneficiaries):

In order to register in an active service provider's account that offers transporting goods and parcels services, you have to be 18 years old or considered an adult in your country (if the legal age is other than 18 years old). Registration in this account requires you fill in specific personal information such as your name, phone number, nationality, date of birth and e-mail. It also requires you to attach pictures of your vehicle, driving license and vehicle registration certificate. In addition, you agree to give accurate, complete, correct and current information in your account, but if you do the opposite, the company has the right to block you and terminate these terms so you will not be able to use the services. Besides, you are responsible for the confidentiality for all login data and for all activities carried out in your account through your username.

Terms of Use for Service Providers (Drivers):

The service providers are obliged to comply with the instructions they have been trained to follow by the administration including driving safety, how to deal with clients, and how to deal with the transported materials.

The service provider (drivers) is obliged to deal with the users in accordance with the principles of ethics and respect.

It is not allowed to receive and transport any of the prohibited materials without notifying the administration of the transportation method and safety procedures.

The service provider must preserve the transported material against damage and loss.

The service provider must prepare the appropriate conditions when transporting all types of materials.

The service provider must receive and deliver the orders on time.

If the order to be delivered after some hours, the service provider must not leave the transported materials in the vehicle without providing the special conditions they need. If the materials to be delivered the next day, the service provider must return them back to the store to protect them from damage.

- The service provider must keep the vehicle clean from the inside and outside permanently.

The service provider must never open any of the parcels or transported materials.

The service provider must credit money to the bank account which is given to him by the application's administration only and he will be responsible for crediting money to any other bank account deliberately or by mistake.

The service provider must choose the right approximate weight which suits the vehicle's load capacity.

The service provider must check if the weight of the transported materials does not exceed the vehicle's load capacity.

The service provider has the right to refuse any load which exceeds the vehicle's load capacity and must inform the administration if that happens.

In case the user choose payment on delivery and he/she does not have cash money, the service provider must contact the administration and submit a report thereon.

If the administration must be informed or notified of any cases, the service provider must submit a report thereon.

The administration has the right to stop any vehicle which is suspected of carrying prohibited materials. The administration also has the right to contact the user in order to provide him/her with some explanation. If it is proved that the materials being transported are prohibited, they will be turned back to the place where they were received. Also, the service provider must follow the administration's instructions.

The service provider must not harass, abuse, threaten, intimidate or impersonate anyone.

The service provider must not create multiple accounts using fake images and user identity.

If the service provider misused the application, does not follow the training instructions and what is mentioned above, the administration has the right to block or stop him so he cannot use the application.

The User's Behavior and Our Expectations:

Minors (people under the age of 18) are not allowed to use the application or create a private or external beneficiary's account. Also, they are not allowed to get or use the services unless they are accompanied by their parents. Above all, the company is not responsible for any outcome if they use the services by themselves.

Moreover, you are not allowed to assign or transfer your account to another person. Also, you are not allowed to cause harm or inconvenience to any party or damage his/her properties. Besides, you agree to comply with all laws and conditions of using the application and its services, but you are not allowed to do the opposite (such as transporting prohibited or dangerous materials or any of the above mentioned contraventions). In addition, The service providers are allowed to ask you for proof of identity in order to facilitate the process of providing the service. As a result, you agree that the company and the service providers have the right to deprive you of the service if you refuse to give a proof of your identity.

Text Messages:

On the one hand, when you create an account, you agree that we are allowed to send you some informational text messages. On the other hand, you are allowed to stop receiving some types of these text messages including advertisements at any time by sending an e-mail to the support team where you have to mention your phone number and the reason behind your choice. Hence, you agree that your refusal of these messages may affect the use of services.

Promotional Codes:

Amal Company for Technology has the right to create and restore promotional codes and add them to the account or other offers or benefits that are related to the services according to any other additional terms. You agree that the promotional codes :

  • Must be used legally for the audience and for a specific purpose only.
  • Cannot be copied, sold, assigned to another party or made available for the public domain without having the company's permission.
  • Can be stopped by the company for any reason and at any time without bearing any legal responsibility.
  • Can be used according to specific terms for each promotional code only.
  • Does not include cash payment.
  • May expire before you use them.

Furthermore, In case the company believes that an illegal or fraudulent use of the promotional codes happens, it has the right to get back the money or any other benefits from the users.

The Content Offered by the User:

Amal Company for Technology allows you to download, present, publish or offer visual, audio or textual content from time to time. Also, it allows you to express your comments and suggestions about the services, create support requests and provide promotions. Yet whatever content you provide is your own. Also, once you provide the company with the content, you grant it the right to have a universal, permanent, irrevocable, non-transferable license. In addition, both you and the company have the right to license, use, copy, modify the content. Also, the right to distribute and derive some other work from the content, display it publicly, and use it for any other purposes. Moreover, you agree that the company has the right to do all of the above without getting your permission, sending notifications to you or paying you.

Above all, you agree that:

  • You are either the sole owner of all user content or that you have all rights, licenses, consents and exemptions necessary to grant a license to the company using to use the user's content as set out above.
  • Submitting, uploading or sharing the user's content or making it available, does not mean that the company infringe the owner's intellectual property, privacy, copyright or privacy rights and that it infringe any of laws or regulations in force.

You agree that the content you provide to the company is not defamatory, libelous, repulsive, obscene, pornographic, illegal, or offensive in any other ways. You also agree that the company has the right to review, monitor or remove user content at its sole discretion at any time and for any reason without notifying you. but it is not always obliged to do so.

Access to Network and Hardware:

The company is not responsible for providing network services and the prices and fees charged by the telecommunications companies as you shall pay the costs of data and telecommunication systems whenever you use them to use and access to use our services. Also, the company is not responsible for updating your device to facilitate the process of getting the application's services as you have to bear the responsibility of that. In addition, it is not responsible for any breach through open public networks, open systems or for any failure to maintain the devices from all risks of communication systems and the Internet.

5. Financial method, and fees:

You should be aware that you will be charged on any use of the services or the goods provided within the app, which is delivered by an external services provider. You will have to pay the financial benefits either by cash upon the delivery to the services provider or through bank transfer and upload the payment or electronic payment receipt through the application. Applicable taxes will be included to the charged fees as prescribed by law; those fees are one time and non-refundable unless otherwise specified by the Company.

All fees are eligible with an immediate effect and the company will facilitate the payment by letting you to use your preferred payment method. The Company may claim your unpaid amount whether due to insufficient funds or the remaining amount is not available with the service providers when you choose to pay in cash. The Company may sue you for any remaining financial dues and you may claim any remaining refunds left in case they are not refunded.

As previously agreed between you and the company, the company reserve it is rights to create, cancel, review, and/or change any or all fees of the services and goods obtained upon using the company services any time in accordance to the company estimation. Moreover, you acknowledge and accept that the applicable fees may be increased in certain geographical areas in any form at certain times. The company will make great efforts to notify you of the fees that may be applied on you provided that you take the responsibility for any fees incurred in your account regardless of your knowledge of the funds or account amounts. Occasionally the company will provide some users special offers and promotional discounts that may result varying amounts to be used in order to have the same services and goods or anything similar to the services and the goods you are using. You agree that such special offers and promotional discounts -unless it is available for you - will not be related to your use of the Services or fees charged to you. You may choose to cancel your services or goods request any time before the arrival of the external services provider but you have to pay the cancellation fees when it is late.

This payment system aims to compensate the external service provider full compensation for the services and goods provides and the Company do not allocate any share of the service or goods value as an ex gratia or gratuity for the external service provider. Any statements issued by the company through its website or in the application or Company marketing materials Gratuities "Optional" and / or "unconditional" and / or "embedded" in the payments you make for the provided services or goods and it does not indicate that the Company provides any additional amounts to the external service providers except the amounts described above. You realize and agree that you are free to give gratuities as ex gratia to any external service provider through the service and the goods he provides you but you are not obliged to do that because you choose to give gratuities or not. After you receive the service and the goods, you will have the chance to assess the service by using your own experience and the make additional notes about the external service provider.

Repair or cleaning service fees:

In case you use the services and caused damage to the vehicles, you held responsible for the damage repair or the needed cleaning of the external services provider's vehicles and properties. In the external service provider submitted a request for repair or cleaning and has been approved by the company after inspecting the vehicle based on reasonable estimation you will be informed about the damage. The company have the right to facilitate a reasonable cost payment process for this repair or the cleaning, instead of requesting the costs directly by the external service provider from you. The cost amount is non-refundable after transferring it to the certain external service provider.

6. Liability waiver, liability limits, compensation

Liability waiver

The company provides services according to their condition and availability and disclaims the statements and the commitments whether it was expressed or implicit or legislative which are not expressly provided in these terms including the marketability and suitability implicit statements and non-infringement for a particular purpose. In addition, the company does not provide about statements, commitments, or guaranties about reliability, timeliness, quality, suitability, or the services availability or the required goods during these services use or about non-interruption or free of errors services. The Company does not guarantee the quality, suitability, safety, abilities, thoughts or affiliation of external service providers. You agree that the total risk arising from your use of service or any requested service or goods within related to such use remain solely with you to the maximum limit permitted by law. The company will not be responsible for the service provider's delay due to climatic conditions, traffic congestion, vehicle failure, road obstruction, stopping the vehicle authorities, driver's sickness, force majeure, the service provider negligence or anything else. In case the service provider neglects his obligations, The Company will review its relationship and take actions.

Liability limits

In no event, shall the company be liable for any indirect, incident, special, punitive or consequential damages, including loss of profits, loss of data, personal injury or damage to the property related to or in any event arising out of the use of the services, even if you have advised the company of the possibility of such damages. The Company shall not be liable for any damages, liabilities or losses arising from: (i) your use, reliance on or inability to access or use the Services; or (ii) any commercial transaction or relationship between you and any external service provider, even if The Company has been informed of the possibility of such damages. The Company shall not be liable for delay or breach of performance arising out of causes beyond the control of the Company. It is recognized by you that external transport providers who provide these services through certain types of requests may provide other sharing services and may not be licensed or authorized in a professional manner. In no case shall the Company’s total liability to you in respect of the Services for all damages and losses and causes of action exceed RO 50

You may use the Company’s services to request and schedule transport services or to provide goods or logistics by external service providers. However, you agree that the Company shall not be liable or liable to you for any transportation services or delivery of goods or logistics provided to you by external service providers except as expressly stated in these conditions. The terms of liability and disclaimers in the above section are not intended to limit liability or change your rights as a customer and cannot be excluded under applicable law.

Compensation

Compensation: You agree to indemnify the Company, its officers, directors, employees and agents from all claims, demands, losses, liabilities and expenses (including attorney’s fees) arising out of or in connection with: (i) your use of the Services or Services or goods obtained through the use of services (ii) your breach of, or violation of, any of these Terms. (iii) the use by the Company of your User generated Content Or (iv) your violation of the rights of any external parties, including external service providers.

7. Governing law, Arbitration

Except as provided in these Terms, these Terms shall be governed by Omani laws alone and shall be construed in accordance with them, except for their rules of conflict of laws. The Vienna Convention on Contracts for the International Sale of Goods of 1980 (CISG) does not apply to these conditions. Any disputes, disagreements, suits or deductions arising out of or relating to these Services or Terms, including in relation to their application, interpretation and enforcement (any dispute) shall be resolved initially in a mandatory manner through the settlement procedures under the Brokerage Rules of the Oman Chamber of Commerce and Industry. If the dispute is not settled within sixty (60) days of the submission of an application for settlement of the dispute under the Brokerage Rules of the Chamber of Commerce and Industry of Oman and the International Chamber of Commerce, therefore the dispute shall be referred to arbitration and final and exclusive arbitration under the Arbitration Rules of the Amman Chamber of Commerce and Industry And a room International Trade. The dispute must be resolved by appointing one arbitrator in accordance with the rules of the Oman Chamber of Commerce and Industry and the International Chamber of Commerce. The headquarters of the mediation and arbitration is the capital Muscat, the state of the Sultanate of Oman. The Arabic language shall be the language of mediation and / or arbitration, unless they are not native speaker. In such case, mediation and / or arbitration shall be conducted in English. The existence and content of the mediation and arbitration procedures, including the documents and case notes submitted by the both parties, correspondence from the Chamber of Commerce and Industry of Oman and / or the International Chamber of Commerce, and correspondence from the Broker, correspondence, orders and decisions issued by the sole arbitrator, It should not be disclosed to any third party without the express written consent of the other party unless: (1) disclosure to the outside party is reasonably required in the context of the execution of the mediation or arbitration proceedings; and (ii) The third "external" party agrees in writing, unconditionally, to comply with the confidentiality obligations set out in these Terms.

8. Other provisions

8. Other provisions Claims for infringement of property rights should be sent to the company. Please visit our website https://www.amaltechnology.com to get the specific address, contact information and additional information.

Notifications

Notifications: Amal Technology may send notifications by sending a general notification of the Services, or by sending an email to your registered email address in your account or by calling for services. You may send notes to the Company by e-mail located on all online platforms.

Other General Terms:

On the one hand, you are not allowed to use, assign or transfer any of these terms and conditions partially or completely to anyone without a prior approval from Amal Company for Technology. On the other hand, you agree to grant the company the right to assign or transfer any of these terms and conditions partially or completely to:

  • Any affiliate or subsidiary company.
  • Any of those who take control over the company's stocks, business or assets.
  • The company that replace Amal after a merger.

You have to know that there will not be any cooperative work including project, partnership, employment or agency between you and Amal or any other external service provider simply because this contract is concluded between you and Amal or you use the services.

In case any of these terms and condition is judged to be illegal or invalid completely or partially according to any law, a part or all of this judgment is not considered as a part of these terms and conditions. And that does not affect the legality, authenticity or validity of the rest of those terms and conditions. In this case, the two parties replace the whole or a part of the illegal or invalid judgment with another legal, authentic or valid judgment or a part of it. The new judgment shall have the same effect, content and purpose as much as possible.

These terms and conditions contain all of what has been agreed upon between the two parties. They also replace and copy all of the previous and recent agreements and pledges.

The Differences Between the Copies:

The Arabic version of these terms and conditions is considered the original reference for any other versions which are written in any other language of the world. In case there are some differences between the Arabic version and the other versions, the other versions have to be modified according to the Arabic version.

A Note:

If there is any infringement of the above-mentioned terms, we will ban the content and block the user so he/she cannot use the services provided by the application.

Contact Information:

Thank you for reading these terms and conditions and visiting our platforms on the internet which are owned by Amal Company for Technology which is located in (Sultanate of Oman- Muscat- AL Seeb city- Wahat AL Marifa) and registered with CR 1294743.

If you have any comments or suggestions, you are welcomed to send them via e-mail:

amaltechnology@gmail.com